This website provides comprehensive guidance on how long-term care providers can establish effective and compassionate communication with residents’ families. It highlights important information concerning the health and safety of long-term care workers and discusses the legal repercussions of inadequate communication.

Based on interviews with long-term care facilities, this document outlines strategies used to advise families and essential care partners about resident care during public health restrictions, covering a wide range of communication methods.

This communication tip sheet highlights common scenarios in which certain words may unintentionally intensify a conflict. It offers recommendations on how to deal with the situation, advising providers to maintain composure and develop collaborative relationships with their residents.

This document highlights the components of effective communication and what it entails for long-term care staff to work in the best interests of the residents. Open and honest communication, how to answer family inquiries, and building connections with families are among the issues covered.

The relational approach is a strategic initiative that encompasses training, coaching, education, and interactive workshops. This approach empowers care teams to manage family expectations, navigate emotional conflicts, and build the trust needed for meaningful partnerships to support families going through a difficult time.

These two complementary eLearning courses for families and care team members highlight effective communication skills needed to support family members in a respectful and compassionate manner.

The document offers comprehensive details on the role of regional family councils as well as strategies for fostering better communication and collaboration between family members, care home employees, and management.

Enhance your skills and confidence with expert-led online courses designed to help you provide exceptional care. Build valuable expertise applicable to home care, long-term care, and support care settings, and take the next step in your professional journey.

This toolkit includes represents a collection of curated resources to help professionals deal with mental health issues such as workload management, conflict, bullying & harassment, discrimination and addressing stigma and disclosure. It includes resources for 6 different professions including Academia, Dentistry, Education, Medicine, Midwifery, and Nursing.

The Health Worker Burnout Toolkit is a free platform of evidence-informed strategies to improve the mental health of health care workers. The interventions in this toolkit are categorized according to four levels: system, organization, team and individual. 

This toolkit contains resource sheets on specific topics on mental health and psychological well-being at work with explicit considerations for men, women and people with diverse gender identities.

This toolkit aims to empower comprehensive primary care teams and training programs to promote psychological health and safety through a set of curated, evidence-informed resources focused on team-based activities, policies, and practices.

This document summarizes the key ideas and themes endorsed by healthcare providers. It contains culture-change recommendations by and from those who are part of the culture.

This toolkit helps teams reflect on their performance and prioritize opportunities and strategies for further development as part of a team action plan. It includes reliable and valid assessment tools to evaluate interprofessional care competencies and psychological safety.

This toolkit includes job aids and videos to assist teams in addressing mental health in the workplace. The title of each job aid includes the name and number of the psychosocial factor it addresses.

This toolkit was created specifically for the healthcare sector to provide ideas and resources for implementing the Standard in what can often be a challenging and complex environment.

This article identifies barriers and facilitators to creating a psychologically safe working environment. It also provides recommendations to protect workers from moral distress.

This report presents considerations for policy changes that can better support the psychological well-being of health-care professionals in Canada’s long-term care sector. Support for psychological self-care and protection from moral distress are discussed.

This toolkit provides leaders with an understanding of moral injury in an organizational context, and includes tools, templates, and tips for understanding what preventative and early intervention structures are already in place, and what more might need to be done.

This resource provides a path to more effective solutions and better outcomes for employees and for businesses. CAMH’s five powerful recommendations are based on the best available evidence, and were shaped by feedback from business leaders as well as CAMH researchers, clinicians and experts.